Terms and Conditions

Welcome to Khan Telecom! By accessing our website (https://khantelecom.odoo.com/) and purchasing our products, you agree to be bound by our terms and conditions. Please review these terms carefully before engaging in any transactions. If you do not agree with any part of these terms, please refrain from using our services.

1. General Terms

• The website and its services are intended for users aged 18 years and above. If you are under 18, you must use our services under parental supervision.
• We reserve the right to update, modify, or remove any part of these terms at our discretion. Changes will be effective immediately upon posting on our website.
• We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if we find any violation of policies, fraudulent transactions, or inappropriate behavior.
• Any misuse of the website, including fraudulent transactions, hacking attempts, or data tampering, will lead to permanent account suspension and legal action.
• All product descriptions, images, prices, and availability are subject to change without prior notice.

2. Orders & Payments

• Orders will be confirmed only upon successful verification of payment.
• We accept payments via credit/debit cards, UPI, net banking, digital wallets, and other secure online payment gateways.
• Once an order is placed, it cannot be modified. You may cancel the order as per our cancellation policy.
• If an order is canceled due to product unavailability, technical errors, or pricing mistakes, a full refund will be processed to the original payment method.
• In case of fraudulent transactions or unauthorized purchases, we reserve the right to report the issue to relevant authorities and take legal action.

3. User Responsibilities

• Customers must provide accurate and updated contact details and shipping addresses at the time of purchase.
• If an incorrect address is provided, leading to failed deliveries, the customer will bear the shipping cost for resending the package.
• Users must not engage in illegal, fraudulent, or unethical activities while using our website.
• Customers are responsible for maintaining the confidentiality of their account information and passwords.

4. Intellectual Property Rights

• All content on this website, including logos, product descriptions, images, and written content, is the exclusive property of Khan Telecom.
• Unauthorized reproduction, copying, or distribution of any content from this website is strictly prohibited and may result in legal action.

Privacy Policy

Your privacy is of utmost importance to us. This policy explains how we collect, store, and protect your information.

1. Information We Collect

• Personal Data: Name, email, phone number, shipping address, and billing information.
• Payment Data: We do not store credit/debit card details. All payments are securely processed through third-party payment gateways.
• Usage Data: We collect IP addresses, browsing behavior, and device information for analytics and improving user experience.

2. How We Use Your Information

• To process and deliver orders efficiently.
• To send order confirmations, invoices, promotions, and customer service responses.
• To improve website functionality and customer experience.
• We do not share customer data with unauthorized third parties.

3. Data Security

• We use SSL encryption and advanced security measures to protect your personal information.
• Customer data is stored securely and accessed only by authorized personnel.

Shipping Policy

We strive to provide timely and reliable delivery services.

1. Processing & Delivery Time

• Orders are delivered within 1-3 business days after payment verification.
• Standard shipping takes 5-7 business days, while express shipping takes 2-4 business days.
• Delivery timelines may vary due to external factors like weather conditions, logistics delays, or regional restrictions.

2. Shipping Charges

• Shipping costs vary based on the order value and delivery location.
• Free shipping may be available for specific promotional offers.

3. Order Tracking

• Customers will receive tracking details via email or SMS once the order is shipped.
• If there are any issues with the shipment, please contact us at khantelecomsdr@gmail.com.

Return Policy

We accept returns under the following conditions:

1. Eligibility for Returns

• The product must be unused, undamaged, and in its original packaging.
• Return requests must be raised within 5-7 days of delivery.
  
• Return will be accepted within 5-7 business days.
• Products that are damaged due to misuse or negligence will not be eligible for returns.

2. Return Process

• To initiate a return, email us at khantelecomsdr@gmail.com with your order details.
• Our team will review the request and arrange a return pickup or guide you on how to return the item.
• Once we receive the returned product and inspect it, we will process the refund or exchange as per the policy.

Refund Policy

1. Refund Eligibility

• Refunds will be processed only after the returned product passes quality inspection.
• If the product is unavailable for exchange, a full refund will be issued.
• Refunds will be credited to the original payment method within 5-7 business days.

2. Non-Refundable Situations

• Shipping charges are non-refundable.
• Refunds will not be processed if the returned product is used, damaged, or not in original condition.
• Refund requests after the return window will not be entertained.

Exchange/Replacement Policy

1. Time Frame for Exchange/Replacement

• Requests for exchange or replacement must be raised within 7 days of receiving the product.
• The replacement product will be delivered within 5-7 business days after the return is approved and received.

2. Conditions for Exchange

• The product must be unused, undamaged, and in its original packaging.
• Exchange requests are subject to stock availability.
• If the received product is defective or damaged, a replacement will be provided free of charge.

For any queries, feel free to contact khantelecomsdr@gmail.com or call +91 8288 070091.

Thank you for choosing Khan Telecom. We appreciate your trust and support!